Wednesday, April 6, 2016

Conduct Management




So you've just gotten the dignosis of cancer. How do you let people know what's going on without being overwelmed. We did a few basic things that helped a lot. These are not all my ideas but are suggestions that were passed on to our family.

 1) Have a friend or an extended family member act as your point person
There are a lot of details that you will not be ready for: meals, picking siblings up, receiving gifts, companies wanting to sell you services (it really happens). You will need someone to manage it. I would suggest that this person be someone who you can share with but doesn't necessarily share with everyone else. Sisters and brothers are great at this, but so are members of your church family, a close friend, or so on.
They need to be someone who can field questions, keep track of who brought what, and help keep the household organized while you focus on getting through the days. If, like in my case, you live a few hours from the hospital and don't get home durring hosptal visits this person or people may be willing to drive up and drop stuff off...like underpants and caffeine (yup, guess what I forgot to pack enough of). Pick someone who will be less emotionally raw during this time and is someone with whom you can very honest without fear. This is going to be someone who sees you at your absolute low when there is no veil of civility between you.

2) Have people call the hospital phone not your cell phone

You will want your cell phone for your own use. You're on information overload, even if you don't feel like you are trust me...you are. A good way to test this is count how many decisions are you making that you fully understand both the short and long term consequences. I mean really understand. Now count all the rest. Yeah, that's overload. So the hospital phone becomes the office phone and you cell is the home phone. You'll have different kinds of conversations on each.

3) Create a contact list and an old fashion telephone chain
Think of it as an analogue social media with a human voice interface. How's that for some junk-English, marketing lingo. In other words agree between you and your contact person who should call whom to pass along useful knowledge.

4) Group your emails or social media contacts

Socal Media is useful for blasts, but sometimes there are smaller groups you share different information with. By sorting friends into different groups helps you chunk information in your own head. You are a multifaceted person. You share information differently depending on your social settings. Everyone does this. Shape the way you contact people to reflect this.

5) Tell people: Don't send 'get well soon' cards
With cancer, no one 'Get's Well Soon'. Most childhood cancers have protocols that run for at least two years. Most will 'Get Well', it’s just not 'Soon'. This trip will last for years. You and your child will be back and forth to clinics and treatments. There will be month-and-months of chemo and medications with names so long they wrap around the bottle. IT will end, just not soon.

This was something we did and I've been thanked a few times for it. Letting people know up front that this is going to be going on for years is really helpful. Everyone besides the primary caregivers (including your patient) is outside the bubble forming around you; they will need help understanding your child's timeline. 

So, if not Get Well Soon cards than what? We asked people to send jokey cards and post cards from interesting places. My son loves travel and a few friends picked-up on this and started a post card campaign. It is still going on, just like the cancer. Every card is a sign that love lasts longer than cancer.

Getting overwehlmed is way too easy; I hope these tips help you. Most importantly remember that you are not alone in this, dispite the bubble. There are lots of people out there who will want to help you. All you need do is ask. I say ‘all’, but we know that is really hard sometimes. Sometimes asking is an act of faith. I hope you have the faith to reach out.

PG Somerset

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